Terms & Conditions

Muswellbrook Equus Loyalty Club

Click here to download Terms & Conditions

Shipping and Delivery Policy

Orders placed Mon-Fri before 2.00pm are posted same day, orders placed after 2.00pm are posted next day. Orders place on the weekend are posted next working day. Delivery time ranges from 3-7 days via Australia Post standard delivery service, between 9.00am and 5.00pm Mon-Fri.

Privacy Policy

Our Commitment to Privacy
We recognise that your privacy is important to you. Please take moment to read the information below. We are committed to protecting your privacy and ensure that any information you provide is collected and held in accordance with relevant Australian privacy laws.

Collection of Personal Information
The personal information we collect from you will be used in some or all of the following ways:
- To process your order
- To contact you regarding a particular transaction
- To provide you with relevant product information

- When you register as a user on www.muswellbrookraceclub.com.au, we will also use your personal information to send you marketing and/or promotional materials from time to time. You may choose to ‘opt-out’ from marketing material at anytime by using the unsubscribe function within our newsletters.

- Any information that we no longer required is destroyed. The information provided by you cannot be seen or modified by anyone.

Updating Your Personal Information
You can update your personal information anytime by accessing your account on the Muswellbrook Race Club website. 

Security of Your Personal Information
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We do not store any credit card information on this website. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Disclosure of Personal Information
We do not disclose personal information that we hold to entities or individuals outside of Muswellbrook Race Club except where:
- Such disclosure is permitted under the Privacy Act 1988
- Muswellbrook Race Club is required by law to disclose information to third parties

Changes to the Privacy Policy
Muswellbrook Race Club actively seeks to comply with Australia’s privacy laws. We aim to ensure that our privacy policy continually meets all legal requirements in order to safeguard your privacy.

We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our services after any changes have been posted on our website indicates your acceptance of those changes.


All transactions are processed in Australian dollars (AUD).

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

Security Policy

When purchasing from Muswellbrook Race Club, card details are transmitted through a secure server using St George PayWay. Card data is not hosted by Muswellbrook Race Club after processing.

Contact Details

If at any point you need to contact Muswellbrook Race Club (ABN: 68 000 559 375) our phone number is (02) 65 411 699 and our email address is: admin@muswellbrookraceclub.com.au